Factors Affecting Multimodal Transport during COVID-19: A Thai Service Provider Perspective

Multimodal transport is a critical component in developing the international trade economy, and logistics service providers are multimodal transport. However, recent COVID-19 pandemic has seriously affected system, especially light of ongoing rise transportation costs which increased firm operating costs. Furthermore, severely influenced economic sector, resulting decreased growth. This research aims to determine priorities most important factors for improving compared pre-COVID-19 during outbreak. consisted two stages. The first stage used bibliometric analysis define dimensions criteria based on previous current literature studies confirmatory factor (CFA) verify relationship between second fuzzy best-worst method (FBW) combined benefit, opportunity, cost risk (BOCR) prioritize improvement development crisis, considers perspective Thailand. These factors, when identified, would help policymakers design more efficient policies improve solve problems mainly caused by strict public health measures COVID-19.